At RRIZ Mart, your satisfaction is our top priority. If you're not fully happy with your purchase, we're here to help.

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🧴 Returns Eligibility

Due to the nature of skincare and personal care products, we only accept returns if:

• You received the wrong product

• The product was damaged during delivery

• The item is expired or defective upon arrival

Important:
We do not accept returns or exchanges for opened, used, or unsealed products for hygiene reasons.

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📅 Return Request Timeline

You must request a return within 3 days of receiving your order.
After 3 days, we may not be able to process your request.

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📝 How to Request a Return

1. Email us at [email protected] or WhatsApp us at +8801XXXXXXXXX

2. Include your Order ID, photo of the item, and reason for return

3. Our team will verify and guide you through the return process

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💸 Refunds

• Refunds are processed once we receive and inspect the returned item

• Refunds are issued via the original payment method

• If you paid via Cash on Delivery, we will issue a mobile wallet/bank transfer refund

• Refunds may take up to 7 business days

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🚚 Return Shipping

• If the error is from our side (wrong/damaged product), we will cover the return shipping cost

• Otherwise, customers are responsible for return shipping

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📦 Non-Returnable Items

• Opened or used products

• Items purchased during sales or promotions (unless damaged)

• Personal hygiene products like razors, masks, etc.

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If you have any concerns about your order, we encourage you to contact us directly. We’re always here to help and ensure a smooth and honest experience.

Thank you for choosing RRIZ Mart – your trusted beauty care partner.